About the accreditation

The Inclusion Signpost is an independent accreditation for financially inclusive payment products and services available within the UK.

Too many people in the UK cannot access financial services or an account that best serves them due to their personal circumstances. They may have been rejected because of poor credit history or insufficient ID for KYC documentation. They may have lost trust in banking providers following a poor experience. Or they may have given up trying to find a product that gives them the control they need over their finances in a way that they can access.

The Inclusion Signpost accreditation seeks to widen access to transactional accounts by recognising good practice and as a result raising standards in general. It also aims to raise awareness of the need for inclusive products and to enable consumers who may be in challenging circumstances to easily understand which financial solutions best serve their needs.

Accreditation process

The accreditation is wholly independent with a transparent process which treats all data submitted confidentially. Products are assessed through a combination of objective criteria and scrutinised by independent expert judges, which ensures both the consumer and applicants can have confidence in the robust and fairness of accredited products.

Applications for the Inclusion Signpost accreditation are welcome all year round at The accreditation is currently restricted to financial products registered within the UK. Global banking products may be eligible for accreditation in due course.

The applicant will be asked to submit information about the company and the product itself. The fields comprise yes-no answers, check-boxes on a list, free text fields, provision of documents and weblinks to specific details about the product.

Accreditation criteria

The assessment evaluates all elements of an account from a customer viewpoint. This includes the process of opening and closing an account, transactions, budgeting tools, charges and accessibility.

Assessment of accreditation

The accreditation process assesses all applications as objectively as possible. The assessment is based on the data submitted, verification of key details and evaluation of the information provided on the website. The assessment also includes a final sense check of the overall picture by a number of judges.

Completion of the application does not guarantee success in achieving accreditation.

Judging Panel

The judging panel is comprised of independent industry professionals with expertise in how to address the problems posed by financial exclusion. All judges contribute their time and expertise to Inclusion Signpost on a voluntary basis.

To find out more about the judges, please click here.